Service Provider: NC Software Engineering (ЕН СИ Софтуер Инженеринг)
Company Registration No.: 204919138
Address: Ilinden Complex, bl. 48, ent.2, apt. 6
Email: office@ncsofteng.com
Phone: +359 877 217746
Service Provider – NC Software Engineering (ЕН СИ Софтуер Инженеринг), providing digital services under these terms.
Client – any individual or legal entity commissioning work from the Service Provider.
Project – specific work defined in a written proposal/contract.
Services – include:
Delivery – transfer of completed project or project milestone to the Client.
These terms apply to all contracts for digital services between the Service Provider and Client, unless otherwise agreed in writing.
Each project begins with a written proposal from the Service Provider containing:
The contract is considered concluded when the Client accepts the proposal in writing (including via email) and pays the advance payment, if applicable.
Any change in project scope after proposal acceptance requires written consent from both parties and may result in timeline and price adjustments.
The Service Provider undertakes to:
The Client undertakes to:
Communication between parties is conducted in Bulgarian or English, via email, video conferences, or in-person meetings. Working hours are every business day in Bulgaria from 9:00 AM to 6:00 PM.
All prices are in Bulgarian Lev (BGN) or Euro (EUR) excluding VAT, unless explicitly stated otherwise. VAT is charged according to Bulgarian legislation.
Invoices are issued according to stages specified in the proposal:
Invoices are payable within 14 calendar days from the date of issue, unless otherwise agreed.
In case of non-payment on time:
Costs for:
are paid by the Client additionally upon presentation of supporting documents.
Implementation deadlines are specified in the proposal and begin from:
If the Client fails to provide required materials or approvals on time, deadlines are extended accordingly.
The Service Provider is not liable for delays caused by unforeseen circumstances beyond its control (force majeure), including technical problems with service providers, internet outages, etc.
After full payment of all due amounts, the Client acquires ownership of:
The Service Provider retains ownership of:
The Service Provider has the right to use the completed project in its portfolio and marketing materials, unless the Client has explicitly objected in writing.
The Client is responsible for acquiring necessary licenses for software, fonts, images, and other components provided by them.
For SaaS services, a monthly or annual subscription is paid in advance. The service is activated after payment is received.
The Service Provider makes efforts to ensure:
The Client is responsible for:
Upon termination:
When using Microsoft Azure platform:
Resources can be scaled according to Client needs after prior agreement.
The Service Provider applies standard security practices, but the Client bears ultimate responsibility for:
Regular backup procedures are performed according to the agreed plan. Data recovery from backup may be a paid service depending on scope.
For developed websites and applications, a 30-day warranty is provided after project acceptance, covering:
The warranty DOES NOT cover:
After the warranty period, support is provided for payment on an hourly rate or subscription contract basis.
For critical issues (site/service down), the Service Provider undertakes to respond within 4 business hours during working hours.
The Service Provider's liability is limited to the value of the contract for the specific project for which the obligation arose.
The Service Provider is not liable for indirect damages, including loss of profits, data, or reputation, except in cases of proven intent.
The Service Provider maintains Professional Liability insurance. Coverage information is provided upon request.
The parties undertake to keep confidential all information provided by the other party and marked as confidential, or which by nature is confidential.
The confidentiality obligation does not apply to information:
The confidentiality obligation is valid during the contract term and 3 years after its termination.
The Service Provider is a data controller under Regulation (EU) 2016/679 (GDPR) and the Bulgarian Personal Data Protection Act.
The Service Provider processes the following categories of Client personal data:
Personal data is processed for the following purposes:
Processing is based on:
Personal data is retained:
Clients have the right to:
Rights are exercised through written request to office@ncsofteng.com.
Personal data may be shared with:
The Service Provider applies appropriate technical and organizational measures to protect personal data.
In case of violation of data protection rights, the Client may file a complaint with the Bulgarian Commission for Personal Data Protection (CPDP) at: Sofia, "Prof. Tsvetan Lazarov" Blvd. No. 2, www.cpdp.bg
The contract may be terminated at any time by written consent of both parties.
Either party may terminate the contract with 10 days' written notice if the other party:
The Client may terminate the contract unilaterally provided that:
The contract terminates automatically upon declaration of insolvency of either party.
Upon termination:
All disputes are resolved primarily through negotiations between parties in good faith.
Bulgarian substantive law applies to these terms and contractual relationships.
In case of inability to reach agreement, disputes are submitted for resolution to the competent Bulgarian court in Sofia. This clause has the force of an express written agreement for determining local jurisdiction under Art. 105 of the Bulgarian Civil Procedure Code.
These terms together with the individual proposal/contract represent the complete agreement between the parties.
Changes to these terms are made in writing and take effect after signing by both parties.
If any clause of these terms is declared void, this does not affect the validity of remaining clauses.
The Client has no right to transfer their rights and obligations under the contract without written consent from the Service Provider.
All notices between parties are made in writing to the addresses or email addresses specified in the contract.
The Service Provider reserves the right to update these terms. Changes take effect after publication on the official website and notification to Clients at least 14 days in advance.
For questions related to these Terms and Conditions, please contact us:
Email: office@ncsofteng.com
Phone: +359 877 217746
Address: Ilinden Complex, bl. 48, ent.2, apt. 6
Last updated: November 11, 2025
Version: 1.0